Frequently Asked Questions
Discover the answers to the most commonly asked questions by our customers.
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Prefix Systems
Prefix Aluminium
What products and systems does Prefix Systems supply?
We provide a wide range of high-quality products for trade customers, including roofing systems, solid roofs, aluminium windows and doors, bi-folding doors and rooflights. All our products are designed for both residential and commercial projects, combining performance, durability, and modern aesthetics.
Do you offer bespoke solutions for specific project requirements?
Yes! We can tailor most of our products to meet the exact specifications of your project, including custom sizes, configurations, finishes, and technical performance. Our team works closely with fabricators, architects, and specifiers to deliver solutions that fit both design and regulatory needs. Have a project in mind? Get in touch!
Can you supply products nationwide?
Absolutely – Prefix Systems delivers to trade customers across the UK. We supply both fully assembled and unglazed systems, depending on your installation requirements, ensuring flexibility and convenience for your projects.
Do you provide technical support and project advice?
Yes – our experienced team can advise on product specifications & installation guidance. We also provide CAD drawings, datasheets, technical documentation & marketing materials to support trade professionals throughout the project. We also offer on site assistance for first installations.
How can I get a quote?
Trade customers can request a tailored quote by contacting our quotes team quotes@prefixsystems.co.uk or phone 01254 871800, or by completing our online enquiry form. We aim to provide quotes in under 24 hours. For Aluminium quotes, please email aluminiumquotes@prefixsystems.co.uk
What makes Prefix Systems different from other suppliers?
We combine almost 25 years of trade experience with a dedicated UK-based manufacturing facility. Our focus is on precision, quality, and customer service, supplying reliable products that meet the demands of modern construction.
What is your lead time for orders?
Lead times vary depending on product type, size, and specification. Typical delivery times are provided when you request a quote, and our team works to ensure timely supply to meet project schedules.
How do I request a product sample?
Trade customers can request samples by contacting our marketing team or speaking to a member of our sales team. To request, email marketing@prefixsystems.co.uk
How can I get after-sales support?
Our dedicated after-sales team is available to address any issues regarding product delivery, installation, or performance. We can also provide advice on maintenance and warranty claims.